Accessibility Statement

Our Commitment

Derby Street Pharmacy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

Measures We Take

We take the following measures to ensure accessibility of our website:

• Include accessibility as part of our mission statement
• Assign clear accessibility goals and responsibilities
• Employ formal accessibility quality assurance methods
• Provide continual accessibility training for our staff

Compatibility

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (JAWS, NVDA, VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Our website is designed to work with:

• Recent versions of Chrome, Firefox, Safari, and Edge
• Mobile browsers on iOS and Android devices

Known Limitations

While we strive for full accessibility, some areas of our website may have limitations:

Content	Issue	What We’re Doing
PDF documents	May not be fully accessible	We are working to provide accessible alternatives
Third-party content	May not meet our accessibility standards	We are reviewing third-party integrations
Older blog posts	May lack proper heading structure	We are updating historical content

Feedback

We welcome your feedback on the accessibility of the Derby Street Pharmacy website. Please let us know if you encounter any accessibility barriers:

• Email: contact@derbystreetpharmacy.org.uk
• Phone: 01782 215215
• Address: 17 Derby Street, Hanley, Stoke-on-Trent ST1 3LE

We try to respond to accessibility feedback within 5 working days.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory Support Service (EASS):

• Website: www.equalityadvisoryservice.com
• Phone: 0808 800 0082

Technical Specifications

Accessibility of this website relies on the following technologies:

• HTML
• CSS
• JavaScript
• WAI-ARIA

Assessment Approach

Derby Street Pharmacy assessed the accessibility of this website by:

• Self-evaluation
• External accessibility audit (planned)