Terms of Use

1. Introduction and Acceptance

1.1 About These Terms

These Website Terms of Use (“Terms”) govern your access to and use of the Derby Street Pharmacy website located at web.derbystreetpharmacy.org.uk (the “Website”).

By accessing or using our Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Website.

1.2 Who We Are

We are Derby Street Pharmacy, a community pharmacy registered with the General Pharmaceutical Council (GPhC) under registration number 2064676.

1.3 Other Applicable Terms

These Terms refer to the following additional terms, which also apply to your use of our Website:

• Privacy Policy – Sets out how we collect, use, and protect your personal data
• Cookie Policy – Provides information about cookies on our Website
• Terms and Conditions of Sale – Applies when you purchase products or services
• Cancellation and Returns Policy – Applies to service cancellations and product returns

2. Changes to These Terms and Our Website

2.1 Changes to Terms

We may revise these Terms at any time by amending this page. Please check this page regularly to take notice of any changes we have made, as they are binding on you.

2.2 Changes to the Website

We may update and change our Website from time to time to reflect changes to our services, our users’ needs, our business priorities, or regulatory requirements. We will try to give you reasonable notice of any major changes.

2.3 Website Availability

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

3. Account Registration and Security

3.1 Account Creation

Some features of our Website may require you to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and secure
• Notify us immediately of any unauthorised access to your account

3.2 Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to disable any account at any time if, in our opinion, you have failed to comply with these Terms.

3.3 Eligibility

To use our Website and services, you must be at least 16 years of age. For certain services (including medicine sales and healthcare services), you must be at least 18 years of age or have parental/guardian consent.

4. Acceptable Use

4.1 Permitted Use

You may use our Website only for lawful purposes. You may not use our Website:

• In any way that breaches any applicable local, national, or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• To harm or attempt to harm minors in any way
• To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs

4.2 Prohibited Actions

You must not:

• Reproduce, duplicate, copy, or re-sell any part of our Website in contravention of these Terms
• Access without authority, interfere with, damage, or disrupt any part of our Website
• Any equipment or network on which our Website is stored
• Any software used in the provision of our Website
• Any equipment, network, or software owned or used by any third party

5. Intellectual Property Rights

5.1 Ownership

We are the owner or licensee of all intellectual property rights in our Website and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2 Permitted Use

You may:

• Print off one copy of any page(s) for your personal use
• Download extracts from any page(s) on our Website for your personal use
• Draw the attention of others within your organisation to content posted on our Website

5.3 Restrictions

You must not:

• Modify any paper or digital copies of any materials you have printed off or downloaded
• Use any illustrations, photographs, video, or audio sequences separately from any accompanying text
• Use any part of the content on our Website for commercial purposes without obtaining a licence from us
• Remove or alter any copyright, trade mark, or other proprietary notice

5.4 Trade Marks

“Derby Street Pharmacy” and our logo are trade marks belonging to us. You are not permitted to use them without our prior written approval.

5.5 User Content

If you submit any content to our Website (including reviews, feedback, or enquiries):

• You grant us a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, and display such content
• You warrant that you have the right to submit such content
• You warrant the content is not defamatory, obscene, or illegal
• We may remove any content at our sole discretion without notice
• We are not obliged to publish, respond to, or maintain any user content

6. Healthcare Information Disclaimer

6.1 General Information Only

The content on our Website is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

6.2 Product Information

Information about medicines and healthcare products on our Website:

• Is intended for UK residents only
• May differ from information in other countries
• Should be read in conjunction with the Patient Information Leaflet provided with medications
• Is not a substitute for reading the full product information

8. Limitation of Liability

8.1 Exclusion of Liability

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our Website or any content on it, whether express or implied.

8.2 Specific Exclusions

To the fullest extent permitted by law, we will not be liable for:

• Loss of profits, sales, business, or revenue
• Business interruption
• Loss of anticipated savings
• Loss of business opportunity, goodwill, or reputation
• Any indirect, consequential, special, or punitive loss or damage
• Loss of data or corruption of data
• Any loss arising from your reliance on information on our Website
• Any loss arising from your inability to access our Website
• Losses exceeding the amount you paid for any products or services (if applicable)

8.3 No Warranties

Except as expressly stated, our Website is provided “as is” without warranties of any kind, whether express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free operation

8.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal for us to exclude or limit liability

8.5 Professional Liability

These limitations do not affect our professional duties and responsibilities as a registered pharmacy under GPhC regulations.

9. Pharmacy Regulation and Compliance

9.1 GPhC Standards

We operate in accordance with the GPhC Standards for Registered Pharmacies, which are based on five principles:

1. Governance: The governance arrangements safeguard the health, safety and wellbeing of patients and the public
2. Staff: Staff are empowered and competent to safeguard the health, safety and wellbeing of patients and the public
3. Premises: The environment and condition of the premises safeguard health, safety and wellbeing
4. Services: The pharmacy services provided are safe and effective
5. Equipment: The equipment and facilities used are fit for purpose

9.2 Online Pharmacy Services

Where we provide pharmacy services via this website, we comply with the GPhC Guidance for Registered Pharmacies Providing Pharmacy Services at a Distance (February 2025).

9.3 Medicines Supply

• Prescription Only Medicines (POM): Only supplied against a valid prescription
• Pharmacy Medicines (P): Supplied under pharmacist supervision following appropriate consultation
• General Sale List (GSL): Available for general sale

We reserve the right to refuse any supply where we have clinical concerns or where it would be inappropriate.

13. Termination and Suspension

13.1 Our Rights

We may, at our sole discretion and without prior notice:

• Suspend or terminate your access to the Website
• Remove or disable any account
• Block your IP address or device
• Take any action we deem necessary to protect our interests

We may do so if:

• You breach any provision of these Terms
• We suspect fraudulent, abusive, or illegal activity
• Your conduct may harm our reputation, other users, or our business
• We are required to do so by law or regulatory authority
• We decide to discontinue the Website or any service

13.2 Effect of Termination

Upon termination:

• Your right to access and use the Website will cease immediately
• We may delete any data associated with your account
• Provisions intended to survive termination will remain in effect

13.3 No Compensation

We will not be liable to you or any third party for any termination or suspension of access to the Website.

12. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by English law.

You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Consumer Rights: If you are a consumer, nothing in these Terms affects your statutory rights.

15. Contact Us

Complaints

If you wish to make a complaint, please refer to our Complaints Procedure.

Regulatory Contact

If you have concerns about our pharmacy services, you may also contact: