Cookie Policy
Derby Street Pharmacy 17 Derby Street, Hanley, Stoke-on-Trent, ST1 3LE
Document Reference: DSP-CKP-2024-001 Effective Date: [INSERT DATE] Last Updated: December 2024 Version: 1.0
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to the website owners.
This policy explains what cookies we use on web.derbystreetpharmacy.org.uk and how you can manage them.
How We Use Cookies
We use cookies and similar technologies to:
- Make our website function properly
- Remember your preferences
- Understand how visitors use our website
- Improve our website and services
- Show you relevant content
Types of Cookies We Use
1. Strictly Necessary Cookies
These cookies are essential for the website to function. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.
You cannot opt out of strictly necessary cookies.
|
Cookie Name |
Purpose |
Duration |
|
session_id |
Maintains your session |
Session |
|
csrf_token |
Security – prevents cross-site attacks |
Session |
|
cookie_consent |
Remembers your cookie preferences |
1 year |
|
wordpress_logged_in_* |
Identifies logged-in users |
Session |
|
wordpress_test_cookie |
Tests if cookies are enabled |
Session |
2. Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use.
These require your consent.
|
Cookie Name |
Purpose |
Duration |
|
language |
Remembers language preference |
1 year |
|
font_size |
Remembers accessibility settings |
1 year |
|
recently_viewed |
Shows recently viewed products |
30 days |
3. Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
These require your consent.
|
Cookie Name |
Provider |
Purpose |
Duration |
|
_ga |
Google Analytics |
Distinguishes users |
2 years |
|
_ga_* |
Google Analytics |
Stores session state |
2 years |
|
_gid |
Google Analytics |
Distinguishes users |
24 hours |
|
_gat |
Google Analytics |
Throttles request rate |
1 minute |
4. Marketing/Advertising Cookies
These cookies are used to track visitors across websites to enable display of relevant advertisements.
These require your consent.
|
Cookie Name |
Provider |
Purpose |
Duration |
|
_fbp |
Meta (Facebook) |
Identifies browsers |
3 months |
|
fr |
Meta (Facebook) |
Advertising |
3 months |
Cookie Consent
When you first visit our website, you will see a cookie consent banner. You can:
- Accept all cookies – All cookie categories will be enabled
- Reject non-essential cookies – Only strictly necessary cookies will be used
- Manage preferences – Choose which cookie categories to enable
You can change your preferences at any time by:
- Clicking the “Cookie Settings” link in our website footer
- Adjusting your browser settings (see below)
- Contacting us
Managing Cookies in Your Browser
You can control and delete cookies through your browser settings:
Chrome
Settings > Privacy and security > Cookies and other site data
Firefox
Settings > Privacy & Security > Cookies and Site Data
Safari
Preferences > Privacy > Manage Website Data
Edge
Settings > Cookies and site permissions > Manage and delete cookies
Opera
Settings > Advanced > Privacy & security > Site Settings > Cookies
For more information on managing cookies in your specific browser, visit:
Note: Blocking all cookies may affect the functionality of our website.
Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about:
- How you found our website
- Which pages you visit
- How long you spend on pages
- Your general location (city level)
- Your device and browser
This information is used to compile reports and improve our website.
Google’s Privacy Policy: policies.google.com/privacy
Opt out: tools.google.com/dlpage/gaoptout
Social Media Widgets
If we include social media sharing buttons or embedded content, these services may set cookies:
|
Provider |
Privacy Policy |
|
|
|
|
Twitter/X |
twitter.com/privacy |
|
|
help.instagram.com/519522125107875 |
|
|
Payment Providers
If you make payments online, our payment providers may set cookies:
|
Provider |
Privacy Policy |
|
Stripe |
stripe.com/privacy |
|
PayPal |
|
|
Worldpay |
Similar Technologies
We may also use similar technologies:
Web Beacons (Pixel Tags)
Small transparent images that track:
- Whether an email has been opened
- Which links have been clicked
- User activity on our website
Local Storage
Like cookies, but can store more information. Used for:
- Website preferences
- Shopping cart contents
- Form data
Session Storage
Temporary storage that is cleared when you close your browser.
Do Not Track
Some browsers include a “Do Not Track” (DNT) feature. We currently respond to DNT signals by:
- Disabling analytics tracking
- Not setting marketing cookies
However, not all third-party services honour DNT signals.
Children and Cookies
Our website is not directed at children under 13. We do not knowingly use cookies to collect information from children.
Note: Where children access our website for pharmacy/healthcare services (e.g., with parental supervision), strictly necessary cookies will function to enable those services.
Healthcare Service Cookies
When you use our healthcare services (e.g., appointment booking, prescription ordering), certain cookies are essential for:
- Maintaining your secure session
- Processing healthcare transactions safely
- Ensuring data integrity during consultations
These essential healthcare cookies cannot be disabled as they are required for safe service delivery.
Changes to This Policy
We may update this policy to reflect:
- Changes in cookies we use
- Changes in the law
- Changes to our website
We will update the “Last Updated” date at the top of this policy.
Cookie Settings
Current Settings
You can view and change your current cookie settings at any time by:
Option 1: Click the “Cookie Settings” link in our website footer
Option 2: Clear your browser cookies and revisit our site – you will see the consent banner again
Option 3: Use the browser-based controls described above
More Information About Cookies
For more information about cookies and how to manage them, visit:
- Information Commissioner’s Office (ICO):org.uk/your-data-matters/online/cookies
- All About Cookies: allaboutcookies.org
- Your Online Choices: youronlinechoices.eu
Contact Us
If you have questions about our use of cookies, please contact us:
Derby Street Pharmacy 17 Derby Street Hanley Stoke-on-Trent ST1 3LE
Telephone: 01782 215215 Email: PharmacyFFT12@nhs.net
Summary Table
|
Cookie Type |
Consent Required |
Can Be Disabled |
|
Strictly Necessary |
No |
No |
|
Functional |
Yes |
Yes |
|
Analytics |
Yes |
Yes |
|
Marketing |
Yes |
Yes |
Document Control
|
Version |
Date |
Changes |
|
1.0 |
December 2024 |
Initial release |
This policy complies with:
- UK GDPR
- Privacy and Electronic Communications Regulations (PECR) 2003
- ICO Cookie Guidance
Derby Street Pharmacy Expert Care Every Step of the Way